Privacy Policy
Last Updated: 01.06.2026
Vibes Zambia (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or interact with our services.
Information We Collect
We may collect the following information:
Personal Information
- Name
- Email address
- Phone number
- Delivery or billing address
- Information submitted through contact forms
Order Information
- Products purchased
- Transaction details
- Order history
Technical Information
- IP address
- Browser type
- Device information
- Website usage data
- Cookies and similar technologies
How We Use Your Information
We use the information we collect to:
- Process and fulfil orders
- Respond to inquiries and support requests
- Provide customer service
- Improve our website and services
- Send updates regarding orders and purchases
- Communicate promotions, offers, and product information (where permitted)
- Prevent fraud and enhance website security
- Comply with legal and regulatory requirements
Cookies
Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and remember user preferences.
Users can control or disable cookies through their browser settings. Disabling cookies may affect certain website functionality.
Sharing of Information
We do not sell, rent, or trade personal information to third parties.
We may share information with:
- Payment service providers
- Delivery and logistics partners
- Website hosting and technical service providers
- Government authorities where required by law
Information shared with third parties is limited to what is necessary to provide services or comply with legal obligations.
Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, disclosure, or alteration.
While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as necessary to:
- Provide services
- Fulfil legal and regulatory obligations
- Resolve disputes
- Enforce agreements
When information is no longer required, it will be securely deleted or anonymized.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites. Users are encouraged to review the privacy policies of any third-party sites they visit.
Your Rights
Subject to applicable laws, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Withdraw consent where consent is the basis for processing
- Object to certain forms of data processing
Requests may be submitted using the contact details below.
Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children without appropriate consent.
Changes to This Privacy Policy
Vibes Zambia may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:
Vibes Zambia Limited
Email: info@vibeszambia.co.zm
Phone: +260 966 000 642
Location: Lusaka, Zambia
By using this website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
