Terms of Service

Last Updated: 01.06.2026

Welcome to Vibes Zambia. These Terms of Service govern your use of our website, products, and services. By accessing or using our website, you agree to comply with and be bound by these terms.

If you do not agree with any part of these Terms of Service, please do not use our website.

1. About Vibes Zambia

Vibes Zambia is a mobile device provider offering smartphones and related products from various brands through our online and offline channels.

2. Acceptance of Terms

By accessing this website, creating an account, placing an order, or using any of our services, you confirm that you:

• Are at least 18 years old or have the permission of a parent or guardian.
• Have the legal capacity to enter into binding agreements.
• Agree to comply with these Terms of Service.

3. Products and Availability

We make every effort to ensure that product descriptions, specifications, pricing, and availability are accurate.

However:

• Product availability is subject to change without notice.
• Product images are for illustrative purposes and may differ slightly from the actual product.
• We reserve the right to discontinue products at any time.
• We do not guarantee that all products displayed on the website will always be available.

4. Pricing and Payments

All prices displayed on the website are stated in the applicable currency unless otherwise indicated.

We reserve the right to:

• Correct pricing errors.
• Change prices without prior notice.
• Cancel orders affected by pricing inaccuracies.

Orders will only be processed once payment has been successfully received and verified.

5. Orders

By placing an order, you agree that:

• The information you provide is accurate and complete.
• You are authorized to use the payment method provided.
• Vibes Zambia may contact you regarding your order if necessary.

We reserve the right to refuse, limit, or cancel any order at our discretion, including suspected fraudulent transactions.

6. Shipping and Delivery

Delivery times provided are estimates only and may vary depending on location, availability, logistics providers, and other factors beyond our control.

Vibes Zambia is not responsible for delays caused by:

• Courier services
• Customs procedures
• Force majeure events
• Incorrect customer information

Risk in products may pass to the customer upon delivery or collection, subject to applicable laws.

7. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by our Refund & Returns Policy.

Customers are encouraged to review that policy before making a purchase.

8. Warranty

Products may be covered by manufacturer warranties where applicable.

Warranty coverage:

• Is subject to manufacturer terms and conditions.
• Does not cover accidental damage, misuse, unauthorized repairs, or normal wear and tear.
• May require inspection before approval.

Warranty periods vary depending on the product and manufacturer.

9. Intellectual Property

All content on this website, including:

• Text
• Graphics
• Logos
• Images
• Product information
• Website design

is owned by or licensed to Vibes Zambia and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or use website content without prior written permission.

10. Prohibited Use

You agree not to:

• Use the website for unlawful purposes.
• Attempt to gain unauthorized access to systems or data.
• Interfere with website functionality or security.
• Upload malicious software or harmful content.
• Use automated systems to scrape or extract website data without permission.

11. Limitation of Liability

To the maximum extent permitted by law, Vibes Zambia shall not be liable for:

• Indirect, incidental, or consequential damages.
• Loss of profits, revenue, or business opportunities.
• Delays, interruptions, or website downtime.
• Errors or inaccuracies in website content.

Our total liability shall not exceed the amount paid by the customer for the specific product or service giving rise to the claim.

12. User Accounts

Where account creation is available, users are responsible for:

• Maintaining the confidentiality of account credentials.
• Restricting access to their account.
• Promptly notifying us of unauthorized account activity.

We reserve the right to suspend or terminate accounts that violate these terms.

13. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our services, you consent to the collection and use of information as described in that policy.

14. Third-Party Services and Links

Our website may contain links to third-party websites or services.

Vibes Zambia does not control or endorse these third-party services and is not responsible for their content, policies, or practices.

Users access third-party websites at their own risk.

15. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Updated versions will be published on this website with a revised effective date.

Continued use of the website after changes have been posted constitutes acceptance of the updated terms.

16. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Republic of Zambia.

Any disputes arising from the use of this website or our services shall be subject to the jurisdiction of the courts of Zambia.

17. Contact Information

If you have questions regarding these Terms of Service, please contact us:

Vibes Zambia Limited
Email: info@vibeszambia.co.zm
Phone: +260 966 000 642
Location: Lusaka, Zambia

By using this website, you acknowledge that you have read, understood, and agreed to these Terms of Service.